Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, network connectivity

other IT systems Troubleshooting and problem-solving issues by diagnosing problems reported by users,

identifying the root cause, and providing effective solutions Managing and prioritizing incidents in a timely manner,

ensuring timely resolution of help desk tickets, and minimizing downtime, tracking and documenting issues

escalating complex technical problems to appropriate teams when necessary Offering guidance to users on how to effectively use hardware, software, and IT systems by conducting training sessions and creating documentation to help users navigate new technology sources Monitoring and maintaining systems through software updates

security patches, and system backups to optimize the performance and functionality of computer systems Contributing to developing and maintaining a knowledge base and documenting common issues and solutions