Business Control and Quality Assurance Officer

Job Summary

As a Business Control and Quality Assurance Officer, you will play a vital role in ensuring the efficiency, effectiveness, and compliance of business processes within our organization. Your primary responsibility will be to develop and implement control measures, policies, and procedures to safeguard the integrity of our operations and enhance overall quality assurance.

Job Responsibilities:

• Assure the timely completion of the project's tasks, the accuracy of its recording, and the accuracy of its archiving in a way that enables the conduct of all analyses.
• Information analysis to support management decisions and foster continuous improvement.
• Analyze business processes and notify management of any gaps or bottlenecks.
• Control and monitor business processes and associated costs.
• Establish controls and measurements for processes and projects.
• Create business scoreboards and quarterly Key Performance Indicator (KPI) reports.
• Analyze results of quarterly and annual KPIs and recommend corrective actions if needed.
• Manage the ISO 9001 certification project in conjunction with the consulting or certification bodies.
• Conduct internal audit on all policies, processes and flowcharts.
• Ensure that all processes have a proper, updated workflow, and that its authorization and steps are followed.
• Report on the compliance with the authority matrix and suggest needed changes.
• Prepare business review reports.
• Follow-up the achievement of departments’ plans.
• Measure the approved objectives on quarterly basis.
• Assist managers and section heads in establishing and monitoring KPIs.