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Guest Experience Agent

Zamalek, Cairo

Guest Experience Agent

Zamalek, Cairo
Posted 21 days ago
36Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

1- Welcome guests with a warm and professional demeanor.

2- Efficiently handle check-ins and check-outs.

3- Manage the hotel's online reputation, analyze, and make decisions in favor of it to improve it.

4- Act as a liaison between guests and various hotel departments, addressing inquiries, resolving issues promptly, and ensuring guest satisfaction throughout their stay. 

5- Proactively identify and resolve guest concerns, ensuring a swift and positive resolution to maintain high levels of satisfaction and loyalty.

Job Requirements

1- University Degree.

2- Positive attitude and excellent communication skills.

3- Excellent Computer Skills.

4- Very Good in English Language (additional languages will be a plus)
 

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