Guest Service Agent
6th of October, Giza
Guest Service Agent
6th of October, Gizaposted 33 minutes ago2 open positions
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Job Description
Zewail City of Science, Technology and Innovation is seeking to hire a dedicated and detail-oriented individual to join our team as a Student Guest Service Agent. This role is essential in ensuring a welcoming, organized, and supportive environment for our students, residents, and visitors. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong commitment to providing exceptional service in a fast-paced academic setting.
Key Responsibilities:
- Maintain accurate and up-to-date financial records for all residents and students.
- Keep comprehensive records of all special requests, ensuring they are accessible at all times.
- Respond to incoming phone calls promptly and provide accurate information to students and residents.
- Manage the check-in process for new residents and students efficiently and professionally.
- Demonstrate knowledge of and readiness to implement all emergency procedures when required.
- Monitor, address, and follow up on all student and resident requests; provide necessary details such as room rates, directions, and registration assistance.
- Greet and assist visitors, guests, and prospective students at the Admissions Center with professionalism and courtesy.
- Assess visitor needs and either provide the requested information directly or refer them to the appropriate department or individual.
If you are organized, approachable, and enjoy working in a student-centered environment, we encourage you to apply and become a valued member of our academic community.
Job Requirements
- Ability to work on a rotating shift schedule, including night shifts.
- Proficiency in both English and Arabic (spoken and written).
- Patience, active listening, and strong interpersonal skills.
- Excellent organizational and multitasking abilities.
- Advanced computer skills in Microsoft Windows and Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong communication and negotiation skills.
- Proven ability to work independently as well as collaboratively within a team.
- Capable of working under pressure with minimal supervision.
- High level of discretion and ability to maintain confidentiality in all departmental matters.
- Previous experience working with students or in an academic setting is preferred.
