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In this role, you will be the first line of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You will be responsible for handling inquiries and resolving issues through various channels, all while fostering positive customer relationships.ResponsibilitiesAnswer customer inquiries via phone, email, and other designated channels (in both Arabic and English)Effectively troubleshoot and resolve customer issues in a timely and professional mannerProvide clear and concise explanations of products, services, and policiesProactively identify and address customer needs to exceed expectationsDocument customer interactions and maintain accurate recordsContinuously learn about our products and services to enhance your knowledge baseQualificationsFluency in both Arabic and English languagesExcellent verbal and written communication skills with a focus on active listeningStrong interpersonal skills to build rapport and trust with customersA positive and professional attitude with a commitment to exceeding expectationsProficiency in phone etiquette and effective communication stylesA keen eye for detail and a knack for problem-solvingThe ability to work independently and as part of a team in a fast-paced environmentAbout MalaaMalaa is the leading wealth management tool in the Kingdom, addressing the gap in the financial products offerings and advancing cutting-edge technology adoption by offering data-driven financial products and services that empower individuals and organizations for better financial decisions. Established in November 2021, Malaa aims to be the go-to for financial decision-making, whether it’s for saving, lending, or investing. Malaa is regulated by the Saudi Central Bank (SAMA) for Open Banking activities and the Capital Market Authority for Robo-advisory and asset management activities.Malaa is spearheading Open Banking in the Kingdom as the first Open Banking company to officially launch its services for its users and the first company to offer behavioral risk profiling for its lending partners, leveraging Open Banking data with exceptional engineering and data science capabilities. For more information, visit: www.malaa.tech
