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Job Description
- Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
- Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
- Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
- Assisting with the setup and deployment of new devices, including computers, printers,.
- Managing user accounts and access permissions, ensuring data security and compliance with company policies
- Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
- Providing guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
- Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
- Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
- Staying updated with the latest technological trends and advancements in IT support, continuously enhancing technical skills and knowledge
Job Requirements
- You possess a Degree in Computer Science, Engineering, or a related field
- You have prior experience in helpdesk or technical support from 2 to 4 Years
- Experience with remote desktop applications and help desk software
- Proficiency in Windows/Microsoft Office 365 /Linux
- You possess strong attention to detail and problem-solving skills
- You have good interpersonal and communication skills
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