Job Details
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Job Description
Key Responsibilities:
- Relationship and Contract Handling:
- Develop and maintain strong relationships with key suppliers of hotels, transports, tour guides, restaurants.
- Maintain an excellent contact with our existing travel agents and attract more business and partners by providing unique services.
- Oversee the contracting process of all suppliers to ensure favorable terms and conditions for the company.
- Supervision of Department’s divisions Managers and Staff:
- Working from the head office in Cairo and responsible for the companies branches in Hurghada and Sharm Elsheikh
- Ensuring that the company, policies, procedures, values, operational manual, workflow process and team spirt are all implemented by every team member.
- Lead and mentor department managers, sales, operation, reservation, transport & representatives, and staff to ensure alignment with company quality, goals and objectives.
- Supervising the running operation of representatives, tour guides, restaurants, hotels, and local tourism authorities.
- Work collaboratively to implement and execute departmental strategies.
- Motivate the existing team and hire new qualified and achievers.
- Report directly to the General Manager and the Director of the company.
- Revenue and Statistics Management:
- Monitor and analyses revenue streams and departmental statistics.
- Implement strategies to optimize revenue and enhance departmental performance.
- Customer Service and Product Variety:
- Ensure the delivery of the highest standard of customer service.
- Diversify and enhance the product variety in alignment with market trends.
- Marketing and Promotions:
- Oversee advertising and promotional activities on social media and various platforms.
- Coordinate with the marketing team to insure the best results of the marketing campaigns.
- Represent the company at exhibitions and travel workshops in Egypt and overseas.
- Website Management and Administration:
- Have the knowledge and understanding to mentor the website admin, developers, updates, security, content, SEO and overall improvement.
- Manage the daily operation of the company’s website functions and operations to ensure up-to-date and engaging content and sales
- Coordinate with administration to streamline workflows.
- Software and Workflow Coordination:
- Supervise the use of software tools within the company.
- Organize workflow between different departments, with a focus on the inbound and accounting departments.
- Customer Follow-Up:
- Maintain consistent communication with B2B and B2C customers to ensure satisfaction.
- Address customer concerns promptly and efficiently.
- Keeping accurate records to be used in staff training and business development.
Job Requirements
The required qualifications:
- Proven experience in a managerial role within the travel and tourism industry.
- 10 years or more experience as a Tourism Manager.
- Strong leadership and communication skills.
- Excellent organizational and multitasking abilities.
- Knowledge of industry software and technology.
- Ability to analyze data and make informed decisions.
- Willingness to travel domestically and internationally as required.
If you are a dynamic professional with a passion for the travel industry and possess the skills to drive success in an inbound department, we invite you to apply.
