Social Media Moderator
ariika -
New Cairo, CairoPosted 9 months ago118Applicants for3 open positions
- 25Viewed
- 14In Consideration
- 48Not Selected
Job Details
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Job Description
- Answering Customers' questions on all social Media Platforms (Facebook, Instagram,,… etc.)
- Gaining insights from community moderation into the Social Media team
- Handle complains, work on solving them and lower escalation record.
- Upload orders on Odoo system in order to activate the order.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Job Requirements
- Proven working experience in social media marketing or as a Digital Media Specialist
- Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
- Demonstrable social networking experience and social analytics tools knowledge
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English
- BS in Communications, Marketing, Business, New Media or Public Relations
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