Senior Customer Service Specialist

MG Holding - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Commision , bounce,medical insurance,2 days off
Arabic, English
1 open position
About the Job
  • Finding ways to measure customer satisfaction and improve services.
  • Handling face-to-face inquiries from customers.
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Writing reports analysis the customer service that your organization provides;
  • Improving customer service procedures, policies and standards for your organization or department.
Job Requirements
  • Experience in Real Estate customer service minimum 4 years
  • Nasr city or near by areas
  • Very good command in English language and Arabic business writing
  • Min Age 27 to 35 years old
  • Self esteem and confident
  • Good negotiation skills.
  • Worked in a similar companies
About this Company

In 1998, the idea of incorporating Metawee group came from the founder’s perception of the real estate investment significance in the Egyptian market, being a major pillar in economy and growth. In addition, there is a strong link between the property and the Egyptian citizen,... (More)

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