Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Contact customers via phone, email, and written correspondence to collect outstanding payments in a timely manner.
- Monitor and manage assigned accounts to identify overdue balances and initiate appropriate collection actions.
- Negotiate payment arrangements and settlements with customers while maintaining professionalism and adherence to company policies.
- Document all collection activities, communications, and payment agreements accurately in the system.
- Collaborate with internal departments such as accounting and customer service to resolve billing discrepancies and disputes.
- Prepare and send regular reports on collection status, delinquent accounts, and recovery rates to management.
- Escalate unresolved accounts to senior management or legal teams as necessary.
- Maintain up-to-date knowledge of relevant laws, regulations, and best practices in debt collection.
- Ensure compliance with company policies and regulatory requirements throughout the collection process.
- Provide exceptional customer service by addressing inquiries and concerns related to outstanding balances.
Job Requirements
- Bachelor’s degree in finance, accounting, business administration, or a related field.
- 0-2 years of experience in collections, accounts receivable, or a similar finance-related role.
- Strong communication and negotiation skills, both verbal and written.
- Ability to handle difficult conversations with professionalism and empathy.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Familiarity with collection software or ERP systems is a plus.
- Attention to detail and a high degree of accuracy in record-keeping.
- Ability to work independently and as part of a team in a fast-paced office environment.
- Willingness to adhere to ethical standards and maintain confidentiality.
