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Ticketing Agent

- Nasr City, Cairo

Ticketing Agent

- Nasr City, CairoPosted 15 days ago
54Applicants for1 open position
  • 28Viewed
  • 0In Consideration
  • 20Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Receive inbound calls for International & Domestic Air Amendment inquiries from customers
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus)
  • Document all calls with regards to participant inquires accurately using Salesforce CRM.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.

Job Requirements

  • Fluency in English.
  • Very Good Amadeus User (Issuing, Reissue, Re validation).
  • Minimum 2 years Proven work experience.
  • Call Center Background.
  • Strong sales skills and commercial awareness.
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field

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