Store Manager Fashion Retail
Ravin -
Cairo, EgyptPosted 3 years ago234Applicants for6 open positions
- 66Viewed
- 27In Consideration
- 0Not Selected
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Job Description
- Monitor the handling of customer complaints in line with the company policy.
- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store.
- Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times.
- Ensure all staff is appraised in line with company guidelines (minimum one appraisal per year).
- To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.
- Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations.
- Implement and maintain a relevant induction program in line with company policy.
- Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
- Deal with staff grievances in accordance with the company policy.
- Ensure regular (minimum quarterly) showroom staff meetings are carried out to communicate business goals and training delivered.
- Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom.
- Maintain high standards of visual appearance throughout the store including all non-retail areas.
- Maintain window and in-store displays to a high standard in line with merchandising guidelines.
- Provide department reports on slow moving, fast moving and non moving items to the ARM, and Merchandise Manager.
- Recommend price revisions to ARM and Merchandise Manager.
- Maintain a high level of store security for company assets, cash, stock and employee property.
- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff.
- Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters.
Job Requirements
- Bachelor’s degree.
- Experience from 1 to 3 years working in retail environment, ideally in a managerial role.
- Maximum age 35 years.
- Preferred Gender – male.
- Very good English skills.
- Strong leadership and customer management abilities.
- Product knowledge -Merchandising -Stock Management.
- Excellent communication and interpersonal skills.