Social Media Moderator
KnowHow -
Heliopolis, CairoPosted 3 years ago457Applicants for3 open positions
- 3Viewed
- 2In Consideration
- 1Not Selected
Job Details
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Job Description
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation)
- Manage the banned user process
- Maintain the Moderation Guidelines and ensure they are up to date
- Service Community Admin accounts, processing emails and complaints, escalating when necessary
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
Job Requirements
- Proactive and energetic
- Good communication skills
- Good writing skills
- Ability to work around the clock , sometimes on shifts basis
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