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Social Media Moderator

KnowHow - Heliopolis, Cairo

Social Media Moderator

KnowHow - Heliopolis, CairoPosted 2 months ago
447Applicants for3 open positions
  • 3Viewed
  • 2In Consideration
  • 1Not Selected

Job Details

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Job Description

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation)
  • Manage the banned user process
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Regularly feedback insights gained from community moderation into the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues

Job Requirements

  • Proactive and energetic
  • Good communication skills
  • Good writing skills
  • Ability to work around the clock , sometimes on shifts basis

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