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Job Description
Job Summary:
This is a key role, supporting the work of Tabibi 24/7 on a very critical level. This position includes a variety of support functions for Tabibi’s patients and clinical managers. These functions are related to overall coordination of workflow for Tabibi’s Operations Department including call center and fleet management, as well as managing a variety of communications requests as directed by the call center and internal departments of Tabibi. This position will provide administrative task for the patients as needed.
Key Accountabilities:
- Deliver the smooth and efficient running of all booking and scheduling
- Oversees the call center operations and intervening to ensure a seamless patient experience meeting Tabibi’s service quality standards.
- PEXEs have a number of vital roles to ensure an end to end complete patient experience.
- Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
- Responsible for validation of insurance data and acquiring approvals when needed.
- Handing complaints referred by the call center doctors and clinic managers.
- Initiate referrals (appointments) and provide documentation to home care agencies for services, specialists, and specialists as requested by clinicians.
- Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
- Responsible for drafting patient related correspondence as requested by operations.
- Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients’ related calls and also arrange for important/urgent calls to on call doctors.
- As needed, dispatch locations doctors and drivers to home visits.
- Scan documents and necessary medical records into EMR.
- Input medical information including doctors’ notes, lab results and immunizations into EMR.
- Create an environment of credibility, respect, and pride in the team.
- Auditing and overseeing bookings and requests, every patient receives a response for their request.
- Adhere to Tabibi’s mission, core values and strategic objectives. Promote a positive experience with Tabibi.
Job Requirements
- Excellent organizational and planning skills
- Goal orientated approach, and ability to drive results
- Good communication skills
- Effective influencing skills
- Good Excel skills
- Team-player, with ability to build and maintain strong, trusting, working relationships
- Flexible ‘can do’ attitude, and sense of urgency, ability to thrive in a fast-paced work environment
