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IT Specialist

Sheraton, Cairo
Posted 4 months ago
234Applicants for1 open position
  • 24Viewed
  • 7In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction.
  • Perform hardware and software installations, configurations and updates as needed.
  • Provide quick resolution and excellent interpersonal skills
  • Redirect unresolved issues to the next level of support personnel
  • Prioritize and manage several open issues at one time
  • Provide constant feedback on processes and make recommendations on areas to improve
  • Keep record of problems and their solutions 
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Tracking and following-up the IT hardware stock.
  • Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
  • Network and switches and VLANs management.
  • Work with Active Directory, DHCP, DNS and troubleshoot daily problems.
  • Work with the Kaspersky Security Center to keep clients updated and secured.
  • Work with Sophos XG firewall and create firewall policies up on request.
  • Work with VMware ESXI and backup systems (Veeams, Backup exec,veritas,….)

Job Requirements

  • Bachelor degree in IT, Computer Science or similar relevant field
  • 3-5 Years of experience.
  • Experience in computer network, administration, hardware, and installation.
  • proven Knowledge in Windows server services “”AD, DNS, DHCP, GPO…etc.”
  • Proven knowledge in dealing with Office 365, Kaspersky Security Center, Sophos XG Firewall, VMware ESXI.
  • CCNA and MCSA certificates are preferred (courses or self-study at least).
  • Very Good proficiency in English
  • Excellent communication and interpersonal skills

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