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Logistics and Customer Care Cons...

Alumil
Heliopolis, Cairo
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Logistics and Customer Care Consultant

Alumil
Heliopolis, Cairo
Posted 48 minutes ago
5Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Daily check of registered orders to validate or substitute order lines after communicating with customers, Product Managers, Technical department, Logistics Planners, and Loading Scheduling department.
  •  Daily checks of customer (internal & external) order status (open orders).
  • Communicates updates, readiness, missing items, and deviations from Promised dates to commercial team, with a focus on important orders and providing weekly reports per customer.
  • Manages loading dates or schedules partial loads for projects by coordinating with commercial team.
  • Pushes relevant departments to take corrective actions and meet delivery promises.
  • Prepares reports on Service Level Agreements (SLAs) per customer and assesses performance.
  • Prioritizes Production, Warehouse, and Loading Scheduling departments to facilitate urgent orders.
  • Collaborate with all departments to ensure efficient Planning of Operations (Production, Logistics, Purchasing, and Loading Scheduling).
  •   Checks unloaded customer orders status (ready to load) and communicates with the Sales department to take relevant actions to proceed with scheduling Production and Loading.
  •  Monitors order status before and after loading, ensuring all order lines are shipped to customers.
  •   Is actively involved in maintaining item knowledge management in local ERP.
  •  Maintains OTIF (On-Time In-Full) reports per customer and drives continuous improvement according to Top Management guidance, ensuring market delivery dates are met.
  •  

Job Requirements

  • Actively collaborate with all involved departments of the Division to improve Customer Service Levels.
  •  Update commercial team on deviations from promised dates and provide possible suggestions or alternative services.
  •   Create weekly order status reports per customer and communicate these reports to commercial team and top management.
  •  Manage W99 stock reduction by:
  • Suggesting replacements (profiles/accessories).
  • Coordinating with the sales department to offer discounts on specific items.
  •  Responsible for maintaining customer orders in local ERP (removing outdated orders and ensuring all open orders are active).
  • Suggest improvements to local procedures and identify gaps to enhance daily operations, including:
  • Stock replenishment processes.
  • Stock levels.
  • Response times to customer requests.
  • Issues with purchased items/MOQs (Minimum Order Quantities).

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