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IT Support Engineer

Gest For Metals
10th of Ramadan City, Sharqia

IT Support Engineer

10th of Ramadan City, SharqiaPosted 12 days ago
52Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

Ø Technical Support Responsibilities:

·      Identifying hardware and software solutions.

·      Troubleshooting technical issues.

·      Diagnosing and repairing faults.

·      Resolving network issues.

·      Installing and configuring hardware and software.

·      Speaking to customers to quickly get to the root of their problem.

·      Providing timely and accurate customer feedback.

·      Talking customers through a series of actions to resolve a problem.

·      Following up with clients to ensure the problem is resolved.

·      Replacing or repairing the necessary parts.

·      Supporting the roll-out of new applications.

·      Providing support in the form of procedural documentation.

·      Managing multiple cases at one time.

·      Testing and evaluating new technologies.

·      Conducting electrical safety checks on equipment.

Job Requirements

·      Degree in computer science or information technology.

·      Certification in Microsoft, Linux, or Cisco is advantageous.

·      Prior experience in tech support, desktop support, or a similar role.

·      Proficiency in Windows/Linux/Mac OS.

·      Experience with remote desktop applications and help desk software.

·      Attention to detail and good problem-solving skills.

·      Excellent interpersonal skills.

·      Good written and verbal communication.

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