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E-commerce Customer Service Spec...

dejavu
New Cairo, Cairo
dejavu logo

E-commerce Customer Service Specialist

dejavu
New Cairo, Cairo
Posted 1 month ago
187Applicants for1 open position
  • 100Viewed
  • 6In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Answer inbound and conduct outbound calls promptly, providing accurate and satisfactory responses to customer queries and concerns.
  • Collaborate with relevant teams to assist customers as needed.
  • Manage dejavu's online social media channels by handling direct messages on Facebook and Instagram.
  • Monitor brand mentions in social media groups and respond appropriately if necessary.
  • Understand and adhere to dejavu's policies and procedures, utilizing available systems and tools to resolve customer issues.

 

Job Requirements

  • Proficient in both spoken and written English and Arabic, with fast typing skills.
  • Competent computer skills.
  • Strong customer orientation.
  • Excellent communication, listening, and interpersonal skills.
  • Flexible and able to work effectively in a team.
  • Self-confident with professional behavior & attitude.
  • Strong time management skills.

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