
E-commerce Customer Service Spec...
dejavu -
New Cairo, CairoJob Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer inbound and conduct outbound calls promptly, providing accurate and satisfactory responses to customer queries and concerns.
- Collaborate with relevant teams to assist customers as needed.
- Manage dejavu's online social media channels by handling direct messages on Facebook and Instagram.
- Monitor brand mentions in social media groups and respond appropriately if necessary.
- Understand and adhere to dejavu's policies and procedures, utilizing available systems and tools to resolve customer issues.
Job Requirements
- Proficient in both spoken and written English and Arabic, with fast typing skills.
- Competent computer skills.
- Strong customer orientation.
- Excellent communication, listening, and interpersonal skills.
- Flexible and able to work effectively in a team.
- Self-confident with professional behavior & attitude.
- Strong time management skills.