Training Specialist

Egyptian Contact Center Operator - ECCO - Cairo, Egypt

Applicants for
4 open positions
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
4 open positions
Males Only
About the Job
  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver training courses
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Stay abreast of the new trends and tools in employee development
Job Requirements
  • Applicant must have experience in call center industry (Vodafone 888 - Vodafone UK)
  • Males Only
  • Alumni
  • Fluent (English)
  • Fresh graduates (Spring or Fall 2016) are more than welcome to apply however Extracurricular activities (Fund-raising Department) is must (Enactus– Help Club- Glow -SABEEL- ICGE - Developers- Entrepreneurs Society- AYB- 3alRaseef-Anti Cancer - AIESEC- Astronomy Club- CIMUN-Hand in Hand- Heya- ISLC -Khatwa Foundation -Mashroo3 Kheir- VIA)
  • Note: Sustainable Development Associations will be acceptable can demonstrate your passion, commitment, and leadership skills.
  • Communication skills
  • Leadership skills
  • Organization skills
  • Double citizenship or nationality are more than welcome to apply.
  • Listening and Communication Skills.
  • People/Interpersonal Skills.
  • Organizational Skills.
About this Company

We provide customers with high-quality integrated services that meet international standards. Our customized solutions focus on customers' individual needs and future ambitions. Driven by flexibility, efficiency, and innovation, ECCO's talented staff provide continuous customer satisfaction and sustainable growth.

See all Careers and Jobs at Egyptian Contact Center Operator - ECCO
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