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Job Description
- Transform and optimize the business processes when operational gaps and inefficiencies are identified
- Prioritize the areas that require urgent improvement and have the max impact on company performance
- Manage and optimize the entire processes of shop launches
- Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
- Train shops on company policies, operating procedures & customer service protocols
- Track improvement & progress expected after the training and report the key findings and suggestions to the operations head
- Identify progressive tools and technology enablers that will improve operational procedures
- Ensuring that all our technical solutions in the shops work properly (tablets, desktops, etc.)
Job Requirements
- Fluent English proficiency
- Finalized military status
- University graduates/ Dropouts of any major are welcomed to apply
- A previous call center/ operations experience is preferred
- Owning a car/scooter is a plus