Operations (Support / Live Chat)
Job Details
Skills And Tools:
Job Description
Engage with customers via live chat, email, and phone to address inquiries, resolve issues, and provide support throughout their journey.
Guide the users through the website, offering expert advice on navigating our platform.
Stay updated on the latest trends and promotions to offer personalized recommendations to our valued customers.
Handle customer feedback and complaints with empathy and professionalism, aiming to turn challenges into opportunities for customer satisfaction.
Collaborate closely with the users to ensure seamless coordination and the delivery of exceptional services.
Job Requirements
Bachelor’s degree or higher in a creative field
Experience 1 Year .
Previous experience in customer service or chat and email support
Excellent communication skills, both verbal and written, with the ability to convey clearly and understandably.
Exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with clients.
Detail-oriented approach with the ability to accurately approach solutions via live chat and email.
Proficiency in using computer systems and software applications.
Worked as a Technical Chat Support representative and handled Banking or Financial Services preferred.
