Admin Assistant - Heliopolis

GROOVY Medical Spa - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Commission
1 open position
Job Roles:
About the Job
  • Greet the customer with warmth, courtesy & personalized greeting
  • Identify and assess customers’ needs to achieve satisfaction
  • Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type
  • Provide in-depth service knowledge including benefits, and overall value
  • Inform customers about discounts and special offers
  • Fulfill the customer need with speed & simplicity (Can do attitude)
  • Handle customer complaints in a calm, positive and professional manner, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Build sustainable relationships of trust through open and interactive communication
  • Ensure that the customer got all the needed service before leaving the counter
  • Accurately handle cash, and inventory
  • Maintain a clean and tidy work space
  • Report anything unusual, or any major incidents, to management
  • Work with customer service manager to ensure proper customer service is being delivered
  • Recommend potential services to management by collecting customer information and analyzing customer needs
  • Follow communication procedures, guidelines and policies
  • Handling opening & end of day operation
Job Requirements
  • Presentable, self-motivated
  • Ability to work under pressure
  • Teamwork oriented
  • Self disciplined.
  • Excellent Negotiation and communication skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Fluent spoken & written English language
About this Company

Groovy is a medical aesthetic spa center. It offers medical services with a holistic view. It focuses on the cosmetic side of the medical specialities in the fields of skin care & dermatology, dental spa, nutrition, plastic surgery, contact lenses and the services can not be... (More)

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