Customer Service Manager

Confidential Company - Nasr City, Cairo

Applicants for
3 open positions
In Consideration
Experience Needed:
6 to 10 years
Career Level:
Job Type:
Full Time
Confidential, Commission - Medical insurance
3 open positions
About the Job
  • Monitor the daily, weekly and monthly staff performance
  • Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
  • Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
  • Develop the agent's performance and set an action plan.
  • Conduct the needed brief to the agents on any new process, products, services, updates or promotions.

Work Conditions :

  • 8 working hours rotational shifts
  • 5 working days & 2 days off
  • Work Location: Nasr city 

Benefits :

  • Highly Competitive Package.
  • Medical insurance
Job Requirements
  • Excellent  in English
  • Excellent communication skills
  • Excellent Leadership & Coaching Skills
  • E-commerce & telecommunication are welcome