Senior Customer Service Agent

Expand Cart - 6th Of October, Giza

112
Applicants for
4 open positions
55
Viewed
13
In Consideration
35
Not Selected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
4 open positions
About the Job
  • Take inbound calls for prospective customers, handle customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database
Job Requirements
  • Flexible with rotational shifts.
  • IT Background.
  • Skills in providing an exceptional customer experience.
  • Skills in verbal and written communication to analyze, interpret and address customer needs.
  • Ability to work in a time-critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability and willingness to provide pre-sales support.
  • Ability to promote and sell products or services.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice
About this Company

ExpandCart is the largest e-commerce platform in the Middle East. Our environment encourages innovation and we always use the latest technologies to provide our clients with cutting edge solutions.

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