Sales & Support Consultant

OceanAir Travel & Tourism LLC - Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • OceanAir travels is the fastest growing travel & tourism agency in the UAE, as well as the topranked online travel service provider on the leading International Online portals.
  • We are looking for a qualified Sales & support specialist to join our team. 
  • You will provide support to sales representatives and respond to customer and prospect queries. 
  • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.

Job Responsibilities:

  • Handling UAE Tours & Transfers enquiries via Calls, Live Chat, WhatsApp & Zendesk.
  • Responding to Social Media Queries & Airbnb queries.
  • Prepare daily Sales Report
  • Assist the customer for any amendments or cancellations.
  • Creating and updating electronic records of clients
  • Maintaining relationships with key persons
  • Reaching the revenue and profit targets
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Expediting requests rush orders and altering sales orders and shipping information as required
  • Follows up with customers to make sure that they are satisfied with a particular product
Job Requirements


  • Minimum of 2 years working experience as a sales consultant.
  • Bachelor’s degree
  • Prior Experience in customer service, travel and tourism
  • Analytical and multitasking skills
  • Should be proactive and should possess excellent sales and negotiation skills.
  • Computer literacy, IT skills, and typing skills.
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e- travel)
  • Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
  • Excellent motivational skills and works will with a team but also able to work alone
  • Knowledge of sales practices and the most efficient customer service techniques
  • Proficiency in English; knowledge of additional languages is an advantage.
About this Company

Ocean Air Travel is one of leading travel company In UAE, Ocean Air prides itself in giving travel solutions internationally with utmost quality service. Air Ticketing , Hotel Reservation ,Tour Packages , Travel Insurance.

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