Technical Support

DewanSoft - Haram, Giza

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Install and configure computer hardware, systems, networks, printers, scanners operating systems • and applications.
  • Support staff either face-to-face, over the phone or ticketing system for resolving issues.
  • Responding in a timely manner to service issues and requests.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace PCs/Laptops parts as required.
  • Provide support including procedural documentation and relevant reports.
Job Requirements
  • Very good knowledge of computer networks fundamentals
  • Very good knowledge of distributed software systems
  • Knowledge of ITIL fundamentals is an advantage
  • Good in English
  • Acceptable knowledge in MCSA, CCNA, Microsoft product. Voip systems, Mikrotik
  • Bachelor’s Degree or equivalent in MIS management Information System 
About this Company

يوان سوفت شركة رائدة في صناعة جميع انظمة الحسابات و ادارة المشروعات وتطوير الانظمة والبرامج الإدارية والمحاسبية المتخصصة التي تناسب جميع الانشطة.

كما أن لها تاريخ مشرف في مجال تصميم وتطوير مواقع الانترنت والحلول البرمجية الذكية والمواقع التجارية.
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