Senior Customer Service Specialist

Bridge For Real Estate Development - Nasr City, Cairo

140
Applicants for
1 open position
19
Viewed
14
In Consideration
Experience Needed:
3 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • Update client’s account data on the company website to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
  • Register client database on the CRM application to include (Name - Mobile - Email – Address….etc.).
  • Facilitate site visits with the clients in order to show the site/unit progress.
  • Assist clients through clarifying all needed data.
  • Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
  • Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS
Job Requirements
  • Bachelor degree related to the equivalent field
  • 3-6 years of experience preferred with a real estate background.
  • English: Excellent.
  • Excellent Presentation Skills.
  • Very good user of Ms. Office applications (Word, Excel, PowerPoint)