Front Office Manager (Hotels) Alexandria

Paradise Inn Hotels & Resorts - Mahta Alraml, Alexandria

39
Applicants for
1 open position
38
Viewed
Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
5,000 to 7,000 EGP per month, Monthly Bonus
Vacancies:
1 open position
About the Job
  • We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
  • As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
  • Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met
Job Requirements
  • Proven work experience as a Front Desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus
About this Company

- Our company Paradise Inn Group for Hotels & Resorts was established in 1980 located in Alexandria , Egypt.
- We are the only group carrying an experience of 33 years in hospitality industry field and managing historical , heritage & boutique hotels & resorts in Egypt.... (More)

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