Live Operations Specialist
Mrsool -
Maadi, CairoPosted 4 years ago160Applicants for1 open position
- 159Viewed
- 98In Consideration
- 57Not Selected
Job Details
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Job Description
- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers in answering questions, and resolving issues.
- Daily live Tracking couriers to maintain sufficient service to the clients.
- Troubleshoot and investigate fraud and troubled orders.
- Monitor, anticipate and manage the live operation to ensure a great user experience
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing orders.
- Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
Job Requirements
- Bachelor's Degree in any related discipline.
- Excellent communication and presentation skills.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred
- Very Good English.
- 1-3 years of experience and understanding of delivery & logistics business.
- Previous experience in a similar position related to dispatching or customer support.
