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Application Admin

- 10th of Ramadan City, CairoPosted 1 year ago
35Applicants for5 open positions
  • 31Viewed
  • 7In Consideration
  • 24Not Selected
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Job Details

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Job Description

  • Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs
  • Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
  • Support Users on complex technical issues including problems related to business applications
  • Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications
  • Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications
  • Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
  • Prepare and maintain reports within the application and/or SQL queries
  • Coordinate with technical teams the delivery and packaging of applications to users for business applications
  • Understand, investigate, monitor, and aid in the resolution of integration touchpoints
  • Participate in internal Application implementations, upgrades, test, and retirements
  • Participate in the planning and testing for disaster recovery and business continuity activities
  • Participate in End-user training Delivery “including one-to-one Training”
  • Stay current on industry trends and technology features
  • Provide On-Call support when required

Job Requirements

  • Associate Degree in the related information technology field
  • 2-5 years' experience in a technology environment
  • Experience in writing SQL queries
  • Excellent Customer Service skills with the ability to work fluidly with business and technical customers
  • Experience with ERP systems and business applications in a corporate environment
  • Promotes teamwork by building commitment and maintaining optimism.
  • Solid experience in MS Visio, MS Excel and Reporting tool(s)
  • Very good writing skills in both Arabic and English, including technical and business writing

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