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Job Description
- Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs
- Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
- Support Users on complex technical issues including problems related to business applications
- Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications
- Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications
- Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
- Prepare and maintain reports within the application and/or SQL queries
- Coordinate with technical teams the delivery and packaging of applications to users for business applications
- Understand, investigate, monitor, and aid in the resolution of integration touchpoints
- Participate in internal Application implementations, upgrades, test, and retirements
- Participate in the planning and testing for disaster recovery and business continuity activities
- Participate in End-user training Delivery “including one-to-one Training”
- Stay current on industry trends and technology features
- Provide On-Call support when required
Job Requirements
- Associate Degree in the related information technology field
- 2-5 years' experience in a technology environment
- Experience in writing SQL queries
- Excellent Customer Service skills with the ability to work fluidly with business and technical customers
- Experience with ERP systems and business applications in a corporate environment
- Promotes teamwork by building commitment and maintaining optimism.
- Solid experience in MS Visio, MS Excel and Reporting tool(s)
- Very good writing skills in both Arabic and English, including technical and business writing
