- Experience Needed:
- More than 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Essential Duties and Responsibilities:
- Responding to queries via chat, email, or phone.
- Training other staff members on troubleshooting and diagnosing problems.
- Providing technical assistance for questions and problems.
- Resolving problems with networks and other computer systems.
- Diagnosing system errors and other issues.
- Following up with customers to ensure full resolution of issues.
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyze common complaints and problems.
- Installing or changing software to fix issues.
- Remotely accessing hardware or software for clients to make changes and fix problems.
- Prepares and submits periodic reports to his/her managers to update them on all necessary changes and regular reports.
- Assists colleagues to perform similar jobs when necessary.
- Attends meetings and training courses required by his/her management.
- Accepts flexible work schedule necessary for uninterrupted service to company clients and stakeholders.
- Maintains own working area, and materials clean, tidy and in good shape, reports defective materials and equipment to appropriate person within the training center.
- Continuously seeks to endeavor and improve knowledge of own job function is well updated on:
- Property fire, and emergency procedures.
- Company health and safety policies & procedures.
- Company facilities and nearby sights of interest and importance.
- Company standards of operation and procedures.
More than 3 years
Not Specified at least
Computer Software Information Technology Services
About this Company
Microtech leadership, vision and commitment towards its customers are the main factors of its innovation to be the largest enterprise software company in the Middle East.
See all Careers and Jobs at Microtech
Over the course of two decades, Microtech, the regionï؟½s leading enterprise multinational company,...