Export Sales & Customer Service Co-ordinator

scitra -
6th of October, GizaPosted 2 years ago

86Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Logistics:

Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
Makes sure warehouse capacity is kept at optimal levels
Manages activities throughout the order fulfillment and transportation cycle to make sure
established deadlines are met.
Review the goods details and transportation moods.
Reviews freight costs, transportation rates, and/or the prices of raw materials to keep Continually
costs down where possible
Trace, track and expedite purchase processes
Create and maintain contact with vendors and customers to ensure timely delivery of goods
Interact with third-party logistics service providers
Audit freight cost and documentation.
Maintain communication with warehouse staff to ensure proper working order
Review bills, invoices, and purchase orders
Ensure all payments are processed in time
Assist customers with inquiries
Create packing lists and update shipment information in the database.
Organize files both manually and electronically
Monitor and facilitate repair orders
Coordinate deliveries for repaired or returned items
Reconcile hand receipts
Responsible for maintaining a record of all outstanding purchase orders with external vendors.

Customer Service:

Get forecast / production plan / requirements
Create questioner / PI to get approval from the customer to proceed with delivering process
Create sales orders with the required quantity at the same time following the stock/production
Create/Send the customer hard and soft copies of the invoices
Send weekly / monthly reports for all orders
Send closing report to customer/finance team with all orders to close the month in SAP
Create dept. note / credit note
Follow up on the complaint’s from customers
Handle any returned goods with analyze the cause
Define the prices of all finished products in SAP
Follow the statement of customers

Bachelor’s degree (or higher).
Excellent English Language skills; both spoken and written.
Familiarity with ERB systems and practices (preferable).
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and online meetings.
Self-motivated, detail-oriented, and organized.
Experience with software and hardware issues.
Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Language Skills:

Fluency in English is a must. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and coworkers.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of; Database software; Internet software, and Word Processing software.

Location: