Skills And Tools:
- Act as a single point of contact for all our local and international clients.
- Receive incidents and requests logged via Calls, Email and Web Access.
- Perform initial troubleshooting steps and resolve internal cases and incidents.
- Categorize and assemble all customer case requirements and pass them on to dedicated support teams.
- Validate that tickets received comply with the terms of valid customer contracts
- Bachelor's degree in computer science.
- 2 years of experience in the IT field.
- Cooperative attitude.
- Customer-oriented approach.
- Strong communication skills.
- Self learner.
- Able to work in a team.