Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Developing and creating material for both soft skills and technical.
- Delivering training sessions for customer service representatives
- Ensure individual development and tracking of each trainee
- Co-ordinate with other trainers to update and improve any process and material
- Conduct role-playing activities to develop interpersonal skills (eg call handling)
- Identify individual and team skills gaps Schedule regular training update and refresher sessions (eg monthly or quarterly)
- Liaise with managers and encourage on-the-job coaching (eg how to handle difficult client cases) assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula
Job Requirements
- More than 2 years at least in Telecommunications Job Roles: Customer Service / Support Training / Instructor.
