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Job Description
Your key responsibilities
Attend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.
Skills and attributes for success
- Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up
- Meet and greet visitors and clients in a pleasant, professional and courteous manner
- Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.
- Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting
- Provide visitor badges to guests/clients, when required
- Answer all incoming internal/external calls promptly and in a professional and courteous manner
- Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)
- Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner
- Connect international business calls on behalf of staff requiring this service in the office
- Manage and confirm meeting room bookings/reservations requests via calendar invites
- Reconfirm all bookings/reservations on a daily basis
- Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings
- Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc
Job Requirements
To qualify for the role you must have
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Organizing and planning
- Attention to detail
- Reliability
Ideally, you’ll also have
- Experience working in a fast paced environment
- A bachelor’s degree
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