Service Desk Engineer (French Speaker)

Orange Business Services - Nasr City, Cairo

Applicants for
6 open positions
In Consideration
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
6 open positions
About the Job

Service Desk Engineer within Orange Cloud for Business

  • Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
  • Ensuring customer satisfaction in every step of problem resolution.
  • Perform technical escalations in line with our Fault Management policy.
  • Liaise with other relevant internal departments to ensure all incidents are managed properly.
  • Monitoring the performance and the behavior of orange critical applications.
  • Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
Job Requirements
  • Fluent in both English and French.
  • Excellent verbal and written communication skills.
  • Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
  • Strong Customer Service Experience. 1-2 years experience is a plus.
  • Excellent Phone Etiquette.
  • Strong problem solving and research skills.
  • Functional knowledge of Windows or Linux + Cloud Computing Basics.
About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their... (More)

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