Service Desk Analyst

Master Linux - Maadi, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
6,000 to 10,000 EGP per month
1 open position
About the Job
  • Functions as a primary point of contact as part of tier 1 for end user problems and enters event details in help desk system. Employs customer service skills to address technical issues, and troubleshoot hardware\software issues to resolution.
  • Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
  • Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
  • Create technical specifications and knowledge base documentation as needed.
  • Perform tasks related to user administration in Active Directory and other firm applications.
  • Participate in new application training and testing to obtain familiarity when servicing IT Service Desk requests.
  • Assist with special projects and perform additional tasks as assigned.
Job Requirements
  • Associate’s degree or equivalent experience in the information technology or related field, preferably in the professional services industry.
  • 3-5 years’ experience servicing an IT Help Desk or Service Desk required.
  • Certifications in related field preferred (ie CompTIA A+, CCNA, MSDST, MOS, MCAS).
  • At least 2 years of related work experience in a support role preferred.
  • Thorough knowledge of Management Information Systems (MIS) and equipment.
  • Ability to relate well to a diverse group of people including the IT staff, end users and all levels of management.
  • Ability to diagnose PC and laptop hardware and software problems.
  • Availability and willingness to work irregular hours including being part of an on-call rotation for weekend and off-hours coverage.
About this Company

Master Linux is one of the pioneering companies in Egypt working in IT Services and Solutions between Egypt , UAE and Saudi Arabia. We don’t just design and implementing IT Solutions and develop IT Services management and governance based infrastructure , but we transform them... (More)

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