- Experience Needed:
- 3 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
6,000 to 10,000 EGP per month
About the Job
- Functions as a primary point of contact as part of tier 1 for end user problems and enters event details in help desk system. Employs customer service skills to address technical issues, and troubleshoot hardware\software issues to resolution.
- Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
- Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
- Create technical specifications and knowledge base documentation as needed.
- Perform tasks related to user administration in Active Directory and other firm applications.
- Participate in new application training and testing to obtain familiarity when servicing IT Service Desk requests.
- Assist with special projects and perform additional tasks as assigned.
3 to 5 years
Not Specified at least
Computer Hardware Computer Networking Information Technology Services
About this Company
Master Linux is one of the pioneering companies in Egypt working in IT Services and Solutions between Egypt , UAE and Saudi Arabia. We don’t just design and implementing IT Solutions and develop IT Services management and governance based infrastructure , but we transform them...
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