Travel Consultant - Customer Service

NOK for Human Capital Solutions - Heliopolis, Cairo

65
Applicants for
10 open positions
30
Seen
7
Shortlisted
7
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,600 to 4,100 EGP per month, KPIs + 1 Month gross salary every quarter paid in net amount
Languages:
English
Vacancies:
10 open positions
About the Job
  • Dealing with customer requests provided by ticketing system, e-mail & client phone calls and satisfying the clients
  • Following the company process & procedures and updating the systems according to transactions
  • Catching daily operational targets & systematic follow ups for issues of previous days with the aim of resolution
  • Coordinating with other departments, supervisors & team members to resolve the cases on time
  • Systematic follow ups & coordination with the aim of meeting regional targets
  • In case of necessity, taking initiative for company priorities & client satisfactions.
  • Give solution to complex cases and/or can identify if needed to pass on to Sr. Agent
  • Ensure services are provided to customers in a timely manner
  • Responsible for on the job training for team members and new joiners.
Job Requirements
  • Graduated preferably from tourism related careers
  • Minimum 1 year of experience in any customer service career.
  • Flexibility to work various shifts, if required
  • Fluency in English is a must.
  • Excellent communication skills
  • Diplomacy skills used to direct/persuade/influence others
  • High level of sensitivity to clients
  • Evaluates situations using multiple sources of information
  • Customer oriented/driven
  • Able to work under pressure and meet deadlines
  • Conflict solver
  • Self-motivator with the ability to use one’s own initiative
About this Company

A newly established Egyptian S.A.E company, came to life in February 2018.
We are targeting a real change in the Human Resource operations game. We are not fans of hit and run business models. We plan to fly on a different altitude than others. Targeting a long-term... (More)

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