Al-Futtaim - Cairo
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The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
Responsible for maintaining adequate stock of mall collaterals.
Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority
Coordinate with other departments within the mall, with respect to any issues relevant to these areas
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.
Provide basic level first aid services and emergency assistance to the customer.
3 to 5 years
Not Specified at least
Construction - Residential & Commercial/Office Real Estate/Property Management Retail
Minimum Qualifications and Knowledge:
Behavioural Competencies :
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.
Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)