Customer Service Assistant - Real Estate - Cairo Festival City

Al-Futtaim - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Role Purpose

The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall

Key Accountabilities

Customer Service:

Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.

Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:

Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

Responsible for proactively resolving customer complaints/ issues within the delegated level of authority

Coordination:

Coordinate with other departments within the mall, with respect to any issues relevant to these areas

Management Support:

Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid:

Provide basic level first aid services and emergency assistance to the customer.

Job Requirements

Minimum Qualifications and Knowledge:

  • Graduation in any degree
  • Fluent in English, preferably in Arabic or any other language would be an advantage

Minimum Experience:

  • 3 - 5 years relevant customer service experience in a shopping centre or hospitality background preference for front-desk

Job-Specific Skills:

  • Customers relations support
  • Accept to work on weekends, official holidays and outside the official working hours
  • Basic sales and accounting

Behavioural Competencies :

  • Friendly, approachable, honest and trustworthy.
  • Be flexible and efficient.
  • Proactive, punctual and reliable.
  • Positive, cheerful mentality and open to work attitude
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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