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Job Description
- Receive emergency and non-emergency calls and record significant information on Workiz
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
Job Requirements
- Proven experience as dispatcher or relevant position ,
- Tech-savvy with knowledge of relevant methods (CAD) ,
- Fast typing with experience in data entry ,
- Knowledge of procedures and guideline for emergency situations ,
- Proficient in English (oral and written) ,
- Outstanding organizational and multitasking abilities ,
- Active listener with excellent communication skills ,
- Sound judgement and critical thinking ,
- High school diploma
