Director, Technology Account Management in Dubai, United Arab Emirates

Mastercard - Dubai ,United Arab Emirates

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Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
  • Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
  • Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
  • Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
  • Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
  • Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
  • Build, grow, and manage operational and technical relationships with Customers
  • Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
  • Act as escalation point during implementation of customer implementation projects to ensure customers’ and Mastercard’s needs are met.
  • Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
  • Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
  • Identify customer needs and communicate operational enhancements to relevant internal stakeholders
  • Act as Trainer to deliver our Mastercard Academy content to customers
  • Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
  • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
  • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
About this Company

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has... (More)

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