Customer Service / Sales Back Office Administrator

Pillars - Alexandria

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
10,000 to 15,000 EGP per month, Gross yearly car allowance : EGP 48 000 - KPIs : 9 % of the annual basis salary
Arabic, English
1 open position
Travel Frequency:
Up to 25% travel
About the Job

Key Responsibilities:

  • Enter orders received by customers and ensure accurate information is delivered to all involved parties.
  • Answer customers inquiries (via telephone / mail / fax / sales representative / other) to provide problem resolution in accordance with the organization's service standards.
  • Use IT system to gather information and confirm sales prompted by customers.
  • Receive and enter orders from customers in an accurate manner.
  • Work both with clients and other departments within the organization to ensure that client orders are processed correctly and on time.
  • Answer customer inquiries, orders, service needs, complaints, meet citations requirements, check products availability, respond where applicable or direct to sales front office and or technical services areas.
  • Maintain detailed and current knowledge of the company’s products and services.
  • Invoice supplied orders.
  • Follow all guidelines and Group procedures

Key Success Criteria’s / KPIs

  • Number of orders entered
  • Number of orders pending to be entered in the system
  • Backlog – delivered not invoiced
Job Requirements


  • Preferably vocational education in Administration.
  • 2 years of experience in order entry / customer service department or similar activities.
  • Knowledge of the paint sector would be valuable.
  • Customer oriented.
  • Mandatory required training according to Group Training Policy (see e.convention).
  • Ability to work as part of a team as well as individually.
  • Ability to communicate in English would be an advantage.
  • Computer skills.
  • Planning and organizing
  • Listening
  • Customer orientation
  • Team work
  • Oral and written communication skills
About this Company

Pillars Egypt is Consultancy & Recruitment Firm established to serve distinctive clients in the areas of strategic management , Business Planning and Executive recruitment.
We are a group of executives with a large diversified experience in various areas as Strategic Management, Business Planning

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