Testing & Support Engineer

El-Sewedy Electrometer - 6th Of October, Giza

71
Applicants for
3 open positions
14
Seen
1
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
3 open positions
About the Job

Responsibilities

  • Test new products (SW and Embedded Systems) by designing and executing test cases.
  • Create test reports and raise bugs to be handled by development team.
  • Implement metering solutions at customer side and insure that it meets customer requirement
  • Provide customer training on metering solution.
  • Provide end-users with technical support via visiting customer side, call, or e-mail.
  • Handle customer complaints and escalate unresolved issues
  • Assist with projects to roll-out enhanced or new functionality
  • Assist with new installations of network, systems, and applications and software deployment
  • Assist with systems monitoring
  • Diagnose, troubleshoot equipment and software
  • Generate technical guides and user manuals
  • Perform functional and UI testing for new or modified features based on quality and usability standards
Job Requirements

Education

  • BS Degree in Electronic Engineering, Electricity Engineering or Computer Science,

Experience

  • At least 2-3 years of experience in a technical support role or SW testing

Knowledge / Skills / Abilities

  • ISTQB Certified is preferred.
  • Strong knowledge in electricity and electronics.
  • Aware for how to deal with database management systems (SQL or Oracle).
  • Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications is a plus.
  • Excellent communication and presentation skills, written and verbal.
  • Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
  • Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
  • Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
  • On call support
  • Ability to travel to all governorates
  • Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
  • Self-motivated with the ability to multi-task in a fast-paced, high volume, and customer centric environment with high attention to detail.
About this Company

El Sewedy Electrometer Group (EMG) is a world class provider of end-to-end metering solutions and services including field-upgradable metering products, communications devices, cutting edge meter management software and IT infrastructure that help Electricity, Water and Gas... (More)

Industry: Manufacturing
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