Customer Service Team Leader

Fusion Global Services - 6th Of October, Giza

111
Applicants for
1 open position
53
Seen
9
Shortlisted
Experience Needed:
1 to 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
3,500 to 4,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job

About the Job:

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
  • Handles Account Advisors needed for on-job training and coaching
  • Monitors transactions to ensure that QA standards are met
  • Act As Subject Matter Expert
  • Coordinates, as needed with all supporting function to eliminate any problems affecting the operations
Job Requirements

Job Requirements:

  • We are looking for Team Leaders who can provide not only a superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Language Proficiency: Excellent written and Spoken English
  • Graduates only to apply.
  • Strong leadership skills
  • Result orientation
  • Generates Solutions
  • Communication and interpersonal skills.
  • Motivation Skills
  • Coaching Skills
About this Company

FGS Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides ‘bespoke’ and ‘low cost’ business solutions. Our talents allow for an immediate... (More)

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