Customer Service Team Leader

Fusion Global Services - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Job Type:
Full Time
3,500 to 4,500 EGP per month
1 open position
About the Job

About the Job:

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
  • Handles Account Advisors needed for on-job training and coaching
  • Monitors transactions to ensure that QA standards are met
  • Act As Subject Matter Expert
  • Coordinates, as needed with all supporting function to eliminate any problems affecting the operations
Job Requirements

Job Requirements:

  • We are looking for Team Leaders who can provide not only a superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Language Proficiency: Excellent written and Spoken English
  • Graduates only to apply.
  • Strong leadership skills
  • Result orientation
  • Generates Solutions
  • Communication and interpersonal skills.
  • Motivation Skills
  • Coaching Skills
About this Company

FGS Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides ‘bespoke’ and ‘low cost’ business solutions. Our talents allow for an immediate... (More)

See all Careers and Jobs at Fusion Global Services
Signup for an employer account and Post your Jobs!