- Experience Needed:
- 1 to 2 years
- Career Level:
- Job Type:
- Full Time
3,500 to 4,500 EGP per month
About the Job
About the Job:
- Optimize CSRs performance from both a quality and efficiency perspective
- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Address disciplinary and/or performance problems according to company policy.
- Drive knowledge transfer within the team
- Provide input/feedback to Management team where required
- Remain well versed in Call Monitoring policies, procedures, standards and documentation
- Handles Account Advisors needed for on-job training and coaching
- Monitors transactions to ensure that QA standards are met
- Act As Subject Matter Expert
- Coordinates, as needed with all supporting function to eliminate any problems affecting the operations
1 to 2 years
Not Specified at least
About this Company
FGS Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides ‘bespoke’ and ‘low cost’ business solutions. Our talents allow for an immediate...
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