Call Center Agent
MIRAD -
Maadi, CairoPosted 5 years ago100Applicants for4 open positions
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Job Details
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Job Description
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Receive and sort daily mail/deliveries/couriers.
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
- Update appointment calendars and schedule meetings/appointments.
- Handle customer inquiries telephonic-ally.
- Research required information using available resources.
- Initiate Customer Complain request on the system.
- Provide customers with product and service information.
- Register new leads information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Document all call information according to standard operating procedures.
- Complete call logs.
Job Requirements
- Excellent presentation and customer handling skills.
- Very good Microsoft Office proficiency.
- Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations.
- Willingness and ability to learn new skills.
- Very strong verbal communication skills and ability to multi-task.
- Ability to work seamlessly in a team-based environment.
- Knowledge of customer service principle and practice.
- Knowledge of call center telephony and technology.
- Excellent use of Microsoft Office.