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Call Center Agent

6th of October, Giza
Posted 2 months ago
98Applicants for10 open positions
  • 40Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

  • Responsible for appointment confirmation one day before the clinic by sending confirmation messages to patients.
  • Call the patients in case of cancellation or modification in outpatient clinics.
  • Handle booking outpatient clinics.
  • Manage all inbound calls on time.
  • Follow  call center scripts while identifying patients’ needs.
  • Answers patient’s inquiries and provides proper information to them with a complete understanding of elite services.
  • Aware of all insurance companies’ discount limits.
  • Handle patients and administrative department inquiries.
  • Enter patient information into a customer information system.
  • Ensure customer satisfaction and assist them with issues/concerns related to their health.
  • Aware of Doctors' prices and their scientific degree.
  • Responsible for outbound activity which is booking for the digital leads.
  • Keep up-to-date with all services we offer and alignment with related parties.
  • Maintain call center database by entering correct information.

Job Requirements

  • Bachelor degree.
  • One year of experience is preferred.
  • Excellent listening and verbal communication skills.
  • Ability to handle stressful situations appropriately.
  • Ability to multi-task, set priorities, and manage time.

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