IT Manager (Infrastructure)

Raya Contact Center - 6th Of October, Giza

251
Applicants for
1 open position
88
Seen
9
Shortlisted
79
Rejected
Experience Needed:
More than 12 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Lead infrastructure strategic and operational planning to achieve business goals by fostering innovation, Prioritizing initiatives with key stakeholders and coordinating the evaluation, deployment of current and future IT systems in line with general IT strategy
  • Develop and maintain an appropriate organizational capability that supports the needs of the business in conjunction with the other IT functions
  • Direct IT Technology Roadmap and annual operating and capital budget
  • Assess, communicate and mitigate risks associated with IT investment and operation
  • Ensure continuous delivery of IT services through oversight of service level, agreements and monitoring the performance
  • Manage IT infrastructure and security to maximize uptime and protection of Data
  • Ensure having standard operating procedures and best practices, including providing written protocols and guidance to staff
  • Driving initiatives regarding improvements to existing processes, provide feedback, develop new practices and procedures, support audit initiatives in order to scale with the rapid expansion of the infrastructure and customer base
  • Drive the operational excellence in everything; this includes but not limited to creating process, procedures, and automation to improve efficiency in our day to day tasks and projects
Job Requirements
  • 12+ Years of experience in the same field
  • Fluency in English
  • Arabic is mandatory
  • Bachelor’s degree in Computer Science, Information Systems, Project Management or a related field.
  • MCSF Certificate
  • MCSA Certificate
  • CCNA Certificate
  • Strong knowledge of the IT construction processes, including Networks, systems, and database
  • Excellent Knowledge of Microsoft Office Software
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

See all Careers and Jobs at Raya Contact Center
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