Customer Service Officer

InfoFort Egypt S.A.E. - 6th Of October, Giza

Applicants for
2 open positions
Experience Needed:
0 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Annual Bonus
2 open positions
About the Job
  • Establish positive & professional relationships with the clients as a first point of contact through Email communication & Phone calls
  • Follow-up on all questions , issues & complaints and ensure they are handled and responded to as per InfoFort standards in a timely manner
  • Ensure all retrievals requests received are processed and delivered based on the requested type of service
  • Ensure that the requested information are part of the authorized people who can request information from InfoFort
  • Ensure all requested files/boxes are scanned out before being sent out of the facility
  • Ensure all services conducted for the clients are charged through a work order
  • Ensure that the client is Aware of any change in plans or delays of the requested service
Job Requirements
  • 0 to 3 years
  • Business Services - Other Consulting Services Information Technology Services
  • Job Roles: Customer Service/Support

Job Requirements

  • University graduate
  • MS Office Applications (Word, Excel, Power Point & Outlook)
  • Communication Skills
  • English Proficiency is a must (spoken & written)
  • Previous experience in customer service is preferable
  • Flexible Schedule
About this Company

Established in 1997, InfoFort is the Leading Records and Information Management Solution Provider in the Middle East, Africa and South East Asia offering secure information management solutions and services in United Arab Emirates (UAE) (Abu Dhabi, Dubai), Saudi Arabia... (More)

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