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Job Description
Job Overview
The purpose of CRM Administrator position is to monitor and manage the pipeline and related activities including operations, additional services provided, invoicing, closing, and customer feedback.
Responsibilities
·Act as a point-of-resource to other departments in the company relating to customers and the CRM software
- Maximize characteristics and benefits of the CRM system
- Create and interpret data from the software
- Grant user access to the CRM system
- Work with different employees to enhance customer care, sales, and marketing based on the CRM data
- Make sure the CRM’s data is accurate and reliable
- Customize reports from the CRM
- Troubleshoot software errors
- Collaborate with sales and marketing to analyze business trends
- Conduct user workshops
- Create training materials and troubleshooting documents
- Conduct user testing and upgrade CRM system
- Begin CRM initiative by implementing enterprise standards, policies, and procedures
- Stay on top of relevant statistics, including customer retention rate and customer satisfaction
Job Requirements
Qualifications
- Bachelor’s degree in preferred computer science, Business Administration, or another related field
- 2+ years of experience with CRM software
- Leadership.
- Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
- Strong interpersonal, organizational, and team skills.
- Solid written and verbal communication skills in English.
