Customer Care Specialist
IMI -
Maadi, CairoPosted 5 years ago198Applicants for10 open positions
- 126Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Job brief;
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Job Description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Inform customers about new features.
Job Requirements
- Bachelor Degree holder.
- Maximum age 35 years.
- Excellent to fluent English level.
- Multi-tasking abilities.
- Excellent communication and problem-solving skills